Issue details
Customer Service Updates and Improvements – Combined Report
PDF 224 KBThe report provides an update on customer
services across the council. It also outlines actions to make
necessary improvements and makes recommendations for noting,
approving and recommending to Cabinet.
The report includes an update on the 4 key access channels:-
Telephone
Website
Social Media and
Face to face
Decision type: Non-key
Decision status: Issue Closed in System
Wards affected: (All Wards);
Notice of proposed decision first published: 30/08/2022
Decision due: 28 Sep 22 by Cabinet
Lead member: Cabinet Member for Environment and the Climate Emergency, Cabinet Member for Regeneration, Inclusive Development and Housebuilding
Lead director: Corporate Director, Resources
Department: Resources
Contact: Raj Chand, (Director, Customer Services) Email: raj.chand@towerhamlets.gov.uk.
Consultation process
Community and Voluntary Sector Partners
All Council Directorates
Consultees
Community and Voluntary Sector Partners
All Council Directorates
Has an Equality Analysis been carried out and if so the result of this Assessment?: Yes
What supporting documents or other information will be available?: None
Documents
- Customer Service Updates and Improvements – Combined Report