DECISION

1.    To note the outcome of the public and staff engagement that informs the Tower Hamlets Customer Experience Strategy 2023-26.

2.    To agree the Tower Hamlets Customer Experience Strategy 2023-26

Action by:

CORPORATE DIRECTOR, RESOURCES (JULIE LORRAINE)

(Director, Customer Services (R. Chand)

(Head of Customer Service (L. Sykes)

(Strategy and Policy Officer (K. Okawa)

(Strategy and Policy Officer (T. Alegbeleye)