Agenda item
Tower Hamlets Index - June to July 2009
To consider and comment upon the contents of the report.
(Time allocated – 15 minutes)
Minutes:
Ms Stephanie Ford, Interim Performance Manager, at the request of the Chair, in introducing the report, summarised the salient points contained therein.
A discussion followed which was centred on the following points:
· Consideration that the units of measure for data relating to some of the performance indicators required additional clarity. Indicators particularly referenced included:
o RES058 Strategic 110 – ‘Average waiting time for calls to Hot Lines to be answered’
o LAA Local 213 – ‘The number of households who considered themselves as homeless, who approached the local authority’s housing advice services and for whom housing advice casework interve3ntion resolved their situation’
Ms Ford undertook to provide a written response to Councillor Snowdon and to address the point in the next report to the Committee.
· Clarification was sought and given as to why some targets for July were identical for the annual 2009/10 target whilst others were different. Further clarification to be provided in writing.
· With reference to CE 046a RES 046 Strategic 105 ‘Number of working days/ shifts lost to sickness absence per employee’, consideration that whilst a narrative explanation for the rise in sickness had been detailed, there may be an underlying issue regarding sickness management and a comparative data regarding annual appraisals undertaken between 2008/9 and 2009/10 would be helpful in gauging this. Ms Ford undertook to provide a written response to Councillor Heslop.
· Clarification was sought with reference to Strategic 225 ‘Average time to re-let property (days) (ex BV212)’ as to whether an unchanged target for Tower Hamlets Homes was a typographical error. Ms Ford undertook to provide a written response to Councillor Heslop.
· With reference to LAANI 151 National 151 Strategic 111 ‘Overall Employment Rate (working age)’ clarification was sought regarding the numbers comprising the increase of 1 percent since the previous month in the Job Seekers Allowance claimant count yet the traffic light indicator remained green.
· With reference to LAANI 117 National 117 Strategic 308 ’16 to 18 year olds who are not in education, employment or training (NEET) consideration that whilst the detailed narrative explanation was welcome, a sense of numbers would also be helpful in relation to this important target.
· With reference to CE 001a Strategic 106 ‘Response time to Members enquiries - % completed within 10 working days – Corporate’ clarification was sought and given regarding the steps being taken with Registered Social Landlords to improve performance, referred to in the narrative. Further clarification to follow in writing.
· Consideration that data entered in month columns should relate to that month and not be the data entered in that month an 8 month timelag was unacceptable ie July being the collection point for data relating to December. Ms Ford undertook to detail additional information in the next report to address this.
· Ms Ford was thanked for including a section in the report which responded to requests for clarification from the Overview and Scrutiny Committee at their previous meeting.
The Chair Moved the recommendation, as contained in the report, and it was
Resolved
That the performance against targets for June- July set out in Appendix 1 to the report be noted.
Supporting documents: