Issue - meetings
Annual Residents Survey - Layla Richards
Meeting: 23/09/2019 - Overview & Scrutiny Committee (Item 5)
5 Annual Residents Survey - Presentation PDF 698 KB
A copy of the presentation will be provided prior to the meeting.
Additional documents:
Minutes:
The Committee received and noted a report on the Annual Residents Survey which explored residents' views about the Council, services and the local area. The main points of the discussion may be summarised as follows:
The Committee noted that:
· The fieldwork/interviews are carried out by sub-contractor ‘Infocorp’ who are experts in their field and is designed to collect data on resident perceptions about the council, local services and the area;
· Infocorp have vast experience at interviewing in London boroughs and account for language barrier issues and the difficulties of interviewing in tower blocks;
· All interviewers have relevant interview experience and accreditation (they are required to have completed two days training with the IQCS (Interview Quality Control Scheme);
· The questions are closely tied to service priorities and form a core component of the Council’s performance monitoring. They are also designed to provide context for policy development, service delivery and review;
· The latest annual survey took place during March to June 2019. The survey captured the views of 1,104 Tower Hamlets residents in face to face interviews;
· Noted that in relation to crime there is a continuing concern regarding crime and Anti-Social Behaviour (ASB), which is not a surprise given picture nationally. As to what can be done is quite a complex issue in (i) tackling crime; (ii) providing reassurance; and (iii) local engagement in the solutions to the issues that affect communities;
· Noted whilst the Council is proud of the service provided by the Idea Stores there has been a decline in use which reflects that seen across the Country over the last 15 years. This strengthens the case for rapid modernisation of Stores across the Borough by improving digital services and the availability of eBooks, and investing in books, buildings and good design;
· Noted that the Council will be looking to undertake more regular reviews in terms of service delivery;
· Noted that the interviewers randomly go to every 4/5 households; and
· Indicated that it would have wished to see the Survey results in full e.g. to see what is happening in the Ward/Neighbourhoods clusters in more depth.
As a result of discussions on the report the Committee RESOLVED that it wanted to:
· Receive a more detailed report that set out the Survey results in full.