Issue - meetings
Reset of the Commercial Contract with Agilisys for the Provision of ICT Services to the London Borough of Tower Hamlets
Meeting: 14/06/2016 - Cabinet (Item 5)
Additional documents:
- 5.2a Appendix A - Project Reset Cabinet Paper - SP Midterm Review Report, item 5 PDF 223 KB
- Webcast for Reset of the Commercial Contract with Agilisys for the Provision of ICT Services to the London Borough of Tower Hamlets
Decision:
DECISION
1. To approve the changes to the contract with Agilisys.
2. To delegate to the Director of Resources, after consultation with the Head of Legal Services, any final changes to the Deed of Variation that sets out all the agreed contractual changes under Part 3 – Responsibility of Functions Part A Corporate Delegations paragraph 10.4 Scheme of Management.
3. To note the improved governance and performance management arrangements that are being incorporated in the contract to strengthen the strategic partnership and operational arrangements between Agilisys and the Council.
4. To note the work being undertaken to establish the Council’s ICT investment requirements and implementation plan that will support and form part of the Council’s wider transformation plan.
5. To authorise the Service Head, Legal Services, following consultation with the Director of Resources to execute all necessary contract documents in respect of the contractual changes referred to at recommendations 1 and 2 above.
Action by:
CORPORATE DIRECTOR, RESOURCES (Z. COOKE)
(Service Head, ICT, Customer Access and Transformation (S. Green)
Minutes:
The Cabinet noted the tabled submission from John McLoughlin, UNISON.
Councillor David Edgar, Cabinet Member for Resources, introduced the report on a proposed reset of the Council’s ICT contract with Agilisys. He explained that it was a very important service for the Council and it was important to consider the options available. The aim of the report was to fix issues with the existing contract and ensure the support the Council needed for the future including ensuring that performance was being effectively monitored.
There was a discussion about the merits of the proposal to provide a 24 hour call-centre based at Agilisys’ Rochdale offices. This increased the flexibility of the support available to the Council but it would have an impact on a number of existing staff members currently employed locally.
John McLoughlin, UNISON, addressed the meeting. He expressed concerns that staff had not been properly consulted and so had not been able to propose alternative options that would not require potential relocation. He also questioned whether the proposed call-centre solution would meet the Council’s needs.
The Mayor considered the issues discussed and noted further submissions from officers and Members. Particular points raised included that:
· Agilisys remained committed to training local apprentices.
· The new contract terms would include better system resilience particularly out of normal working hours.
· The comprehensive nature of the review that had been undertaken.
· Any staff affected by the Call-Centre changes would be supported to look at redeployment options.
The Mayor thanked everyone for their contributions and agreed the recommendations set out in the report.
RESOLVED
1. To approve the changes to the contract with Agilisys.
2. To delegate to the Director of Resources, after consultation with the Head of Legal Services, any final changes to the Deed of Variation that sets out all the agreed contractual changes under Part 3 – Responsibility of Functions Part A Corporate Delegations paragraph 10.4 Scheme of Management.
3. To note the improved governance and performance management arrangements that are being incorporated in the contract to strengthen the strategic partnership and operational arrangements between Agilisys and the Council.
4. To note the work being undertaken to establish the Council’s ICT investment requirements and implementation plan that will support and form part of the Council’s wider transformation plan.
5. To authorise the Service Head, Legal Services, following consultation with the Director of Resources to execute all necessary contract documents in respect of the contractual changes referred to at recommendations 1 and 2 above.