Issue - meetings
Waste Collection
Meeting: 29/02/2016 - Overview & Scrutiny Committee (Item 7)
7 Find it, Fix it, Love it (FIFLI) PDF 139 KB
Minutes:
The Committee received a report relating to Find it, Fix it, Love it (FIFILI) which highlighted the use of FIFILI, key links and the impact. Fiona Heyland (Head of Waste Management) highlighted the following: -
· The FIFILI app had an upgrade in 2015 which included road closure access and green cleaner services information;
· There has been an increase in staff reporting matters using the app;
· Peak times are usually between 10am – 2pm each day;
· Majority of the issues being logged refer to the cleansing services, fly tipping and dumping of rubbish;
· In 2014/15 there were more “find it and fix it” complaints and fewer “love it”, but in 2015/2016 there are more than 900 “love it”
· The app links directly to Veolia services who are then able to deal with issues directly or pass them onto waste management; and
· Future upgrades include quick response codes and an improvement to the app on the smartphone technology.
The Chair, Councillor John Pierce commented that the report originally presented to him at the “Chair’s Call Over” meeting was different and contained more information that he found useful.
The Committee:
1. Congratulated the team on the usefulness of the app and how well it worked;
2. Indicated that there needed to be more awareness raised regarding the app and its uses among councillors, staff and local residents;
3. Enquired about –
a. plans for the future
b. any statistics regarding the number of users
c. working with schools and young people offering a competition regarding improvements and logo etc
d. look at ways to improve its growth
e. linking the app with member enquiries
4. Expressed concern that the app should not be over complicated and should be kept simple.
Fiona Heyland informed the Committee that: -
· The fundamental part of the delivery of the app involves no additional cost and is not volume based, but just provides a different medium to report issues
· Services would be re-commissioning soon so there is an opportunity to look at all the issues raised and services being provided by the app.
· The app allows for written text and it is not just pictures.
· The app logs are treated as issues being raised to be dealt with and responded to fairly urgently; and
· If the issues remain unresolved and app users persistently raise the same issues, then these would be raised as a complaint.
The Committee agreed to note the report.