DECISION

1.    Approve the formal launch of the council’s new Target Operating Model (TOM).

2.    Take note of the TOM launch campaign (Section 3.8 of the report), which will commence on 1 November 2024. This campaign will highlight the TOM Guidance Notes and TOM People First Activity Map, as detailed in Appendices B and C to the report, respectively.

Action by

CHIEF EXECUTIVE (S. HALSEY)

Acting Deputy Director Strategy, Improvement, Transformation (A. Hakim Rahman)

The Mayor introduced the report that proposed a new Target Operating Model (TOM), designed to align organisational priorities, enhance resident focus, and improve organisational efficiency. The Mayor explained how the TOM represented a significant departure from the previous model, which placed excessive emphasis on internal processes, with limited consideration of resident needs and neglected the resident experience.

Officers, including Ayesha Hakim Rahman, (Acting Deputy Director of Strategy, Improvement and Transformation) provided further detail and context on the TOM. Ayesha explained how the new TOM was developed through extensive stakeholder engagement and was guided by six key design principles, which she briefly summarised. She explained how adopting the new TOM would position the organisation for a more efficient, effective, and responsive future.

Cabinet members welcomed the report. The Cabinet Member for Resources and the Cost of Living explained how the new TOM would link to the existing Strategic Plan.

RESOLVED that the Mayor in Cabinet:

1.    Approves the formal launch of the council’s new Target Operating Model (TOM).

2.    Takes note of the TOM launch campaign (Section 3.8 of the report), which will commence on 1 November 2024. This campaign will highlight the TOM Guidance Notes and TOM People First Activity Map, as detailed in Appendices B and C to the report, respectively.