DECISION

1.    Note the findings of the latest Annual Resident Survey.

2.    Note on the report and that the results will be shared and used to contribute to service improvement.

Action by

CHIEF EXECUTIVE (S. HALSEY)

Senior Research Officer (M. Evans)

The Mayor introduced the report that summarised the key findings from the 2024 Annual Resident Survey. Officers, including Stephen Halsey, Chief Executive and Martin Rogers (Senior Research Officer) provided further detail and context. Martin explained how, further to the analysis of survey results, officers would be working to integrate insight and measure and analysis in more detail and how this would inform further research and analysis to contribute to service improvement.

The Mayor and Cabinet welcomed the report and in particular some of the key survey findings including: 90% of residents saying that people from different backgrounds get on well, up from 87% in 2019; 84% of residents are satisfied with the local area, up six percentage points from 2023 and above the national benchmark (74%). Cabinet members indicated they felt such improvement reflected the Mayor’s investment in the borough.

Reflecting on the findings relating to crime, disorder and ASB, the Lead Member summarised work already underway to address underlying causes.

RESOLVED that the Mayor in Cabinet:

1.    Notes the findings of the latest Annual Resident Survey.

2.    Notes that the report and that the results will be shared and used to contribute to service improvement.