Pat Chen, Interim Director of Workforce, OD and Business Support Services,  gave the Committee an overview of the employee relations casework from 1 July 2023 to 30 September 2023.

Further to  questions from the committee, Pat Chen;

·       Clarified that the report includes the crossover period when the Place directorate was still in existence during July and August 2023. The next quarterly report will reflect the new structure.

·       Confirmed action is being taken to resolve all customer service issues at the earliest opportunity. A mediation service has been implemented to de-escalate grievances and attendance management cases are being effectively resolved within frontline service areas.

·       Explained that work is currently taking place to manage performance concerns more swiftly. The five cases are ones progressed to the formal stages.

·       Noted that performance complaints differ, in that some relate to a service area, whilst others are individual performance issues. The data presented in this report relates to the latter.

RESOLVED that:

1.    The report be noted.