DECISION

1.    To note the outcome of the public and staff engagement that informs the Tower Hamlets Customer Experience Strategy 2023-26.

2.    To agree the Tower Hamlets Customer Experience Strategy 2023-26

Action by:

CORPORATE DIRECTOR, RESOURCES (JULIE LORRAINE)

(Director, Customer Services (R. Chand)

(Head of Customer Service (L. Sykes)

(Strategy and Policy Officer (K. Okawa)

(Strategy and Policy Officer (T. Alegbeleye)

Councillor Kabir Ahmed (Cabinet Member for Regeneration, Inclusive Development and Housebuilding) introduced the report which presented the final version of the Tower Hamlets Customer Experience Strategy 2023 -2026 for approval. Councillor Ahmed explained how the Strategy would address a range of infrastructure concerns first identified by the administration after the May 2022 election and for which investment had been agreed as part of the administration’s first budget.

Raj Chand, Director of Customer Services provided further detail.

The Mayor welcomed the report. He offered thanks to Raj Chand who would shortly be leaving the Council and wished her well in her new role.

RESOLVED

1.    To note the outcome of the public and staff engagement that informs the Tower Hamlets Customer Experience Strategy 2023-26.

2.    To agree the Tower Hamlets Customer Experience Strategy 2023-26.