Issue - meetings
Local Government and Social Care Ombudsman, Determination of Outcome
Meeting: 29/01/2020 - Cabinet (Item 6)
6 Local Government and Social Care Ombudsman, Determination of Outcome 
PDF 336 KB
Additional documents:
- 6.7a Appendix 1 for Ombudsman Report – Case Reference 19 000 068, item 6
PDF 166 KB
- Webcast for Local Government and Social Care Ombudsman, Determination of Outcome
Decision:
DECISION
1. To note the content of the Report.
2. To note the action taken in Housing Options service to remedy the situation.
Action by:
CORPORATE DIRECTOR, PLACE (A. SUTCLIFFE)
(Head of Housing Options (R. Hoque)
(Head of Information Governance (R. Dowden)
Minutes:
The Mayor introduced the report noting the results of a Determination of Outcome report from the Local Government and Social Care Ombudsman. He noted where the Council had fallen short and the actions that were being undertaken to correct that. He noted concerns about ensuring issues be dealt with before they reached the Ombudsman. It was noted that there would be an action plan on improvements and that Overview and Scrutiny would be looking at that.
Will Tuckley, Chief Executive, addressed the meeting to apologise on behalf of the Council for what had happened and the suffering of the individual concerned. He confirmed the Council was always vigilant on potential weaknesses and undertook work such as the recent Peer Review to identify possibilities for improvement.
The Mayor noted the challenges that needed tackling and agreed the recommendations as set out.
RESOLVED
1. To note the content of the Report.
2. To note the action taken in Housing Options service to remedy the situation.