Decision details
Tower Hamlets Council's Target Operating Model
Decision Maker: Cabinet
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: No
Purpose:
The new Target Operating Model (TOM) has been developed to
better align to the organisation’s priorities and ensures
that the community is front-and-centre of decisions that matter to
them. The vision of the new TOM is to:
“Create a more efficient, effective, and responsive public
sector organisation that is better able to meet the needs of its
communities.”
This update will present the council’s new and updated TOM,
that takes account of a comprehensive series of engagement sessions
held since October 2023
Decision:
DECISION
1. Approve the formal launch of the council’s new Target Operating Model (TOM).
2. Take note of the TOM launch campaign (Section 3.8 of the report), which will commence on 1 November 2024. This campaign will highlight the TOM Guidance Notes and TOM People First Activity Map, as detailed in Appendices B and C to the report, respectively.
Action by
CHIEF EXECUTIVE (S. HALSEY)
Acting Deputy Director Strategy, Improvement, Transformation (A. Hakim Rahman)
Report author: Muhammed A Uddin, Ayesha Hakim Rahman
Publication date: 22/10/2024
Date of decision: 16/10/2024
Decided at meeting: 16/10/2024 - Cabinet
Accompanying Documents:
- 6.3 Cabinet LBTH Target Operating Model
PDF 1006 KB - 6.3a Appendix A LBTH New TOM and Engagement Overview
PDF 395 KB
- 6.3b Appendix B TOM People First Activity Map
PDF 424 KB
- 6.3c Appendix C TOM Design Principle Guidance Notes
PDF 369 KB
- 6.3d Appendix D Communications Plan People First narrative and TOM
PDF 263 KB